Town of Volney Vacations & Trips from $411

Staff friendly and attentive. Pool and hot tub were kept clean.

Room was clean but it was cold. It was apparent that the heat had not been turned on for quite some time. Floors were icy cold. That's to say that even with our reservation the room was not 'ready' for us. Other than that, the room was clean and the bed was comfortable. It was well equipped with everything we needed.

From the mom and I arrived on Wednesday nights, the staff was super accommodating. Giving me a few extra incentives as well as making some changes to the reservation so that I was comfortable during the entire stay. I even got a couple of texts throughout my stay to make sure that everything was great. The breakfast is amazing and the room is spotless.

The Hotel was good, 98% staff amazing, shot out Jennifer. But where we at breakfast not great. No juice i was there 3days, always ssking for plates syrup etc. But we made a little mess the baby did like dropped food, in the Saturday, still there in the monday breakfast. So really my only yuk, causevthats where people eat you would want that area to be kept in good condition to avoid you know what

The only 2 positive things I can say about this hotel, but they are big positives, is that the beds were comfortable and the hotel room was clean. For the negatives: 1. It is very old, the hotel itself, room furniture, etc. 2. The pictures are deceiving from the website, it is not new looking in any aspect. 3. Room access is outdoors only, like a motel. I either overlooked that, or they had some clever photography hiding that fact !!! 4. The “breakfast”, touted as excellent, etc, did not appear appetizing at all, burnt what looked like turkey bacon, and 1 container of unappetizing eggs and hash browns, and bread in a container that stays out all day; not sure how that could remain “fresh”. 5. Staff that is not very polite, to the point of not even speaking back when you say “hi” to them. If it was not a hassle to fight with Expedia for a prepaid registration, I would have cancelled my reservation immediately upon walking into the lobby. I will never stay there again and do not recommend it.